Directions and Map
Based in the centre of Hove, all main bus routes drop off at "Brunswick Place", just opposite our practice and a taxi rank is positioned outside our front door. Metered parking spaces are also available outside our building.
Code of Practice for Patient Complaints
Brunswick Court Dental Practice Ltd takes complaints very seriously. We try to ensure that all our patients receive the best levels of care and service that we can provide.
If we have failed to meet our own expectations, we would like to know. We welcome constructive comment as we are committed to improving and monitoring our practice standards.
Our policy for dealing with any complaints is as follows:
The person responsible for dealing with any complaint is Barry Tibbott. If you have a complaint, please telephone the practice and ask to speak to him. If he is unavailable, reception will take brief details of your complaint and arrange for him to return your call within 24 hours
If you send us a complaint in writing or by email, your letter will be passed on immediately to Barry Tibbott.
We will acknowledge your complaint in writing and send you a copy of this code of practice as soon as possible, normally within three working days.
We will seek to investigate your complaint and will normally respond to you within ten working days. If we are unable to investigate the complaint within ten working days, we will let you know and provide you with a likely period within which the investigation will be completed
We will confirm the decision about the complaint in writing immediately after completing our investigation and let you know what steps we intend to take to resolve the matter to your satisfaction.
Comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
If you still feel that we have not addressed your complaint to your satisfaction then a complaint may be made to:
The Dental Complaints Service,
The Lansdowne Building,
2 Lansdowne Road,
Telephone: 08456 120 540
The General Dental Council
37 Wimpole Street,
Telephone: 0845 222 4141